Refund Policy
At FinancialExpert.info, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
1. Eligibility for Refunds
- Returns: To be eligible for a refund, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
- Digital Products: Due to the nature of digital products (e-books, courses, etc.), all sales are final. We do not offer refunds for digital downloads once they have been accessed.
2. Requesting a Refund
- Time Frame: You have [insert number of days, e.g., 30 days] from the date of purchase to initiate a refund request.
- How to Request: To request a refund, please contact our customer service team at [insert contact email] with your order number and reason for the return. We will respond within [insert response time, e.g., 48 hours].
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect item shipped).
- We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount, e.g., $50], as we cannot guarantee receipt of your returned item.
4. Processing Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [insert number of days, e.g., 7-10 business days].
5. Non-Refundable Items
- Gift cards
- Downloadable software products
- Opened or used items (excluding defective items)
6. Exchanges
- If you need to exchange an item for the same item, please contact us at [insert contact email] to arrange for the exchange.
7. Contact Us
If you have any questions about our refund policy or need assistance, please reach out to us at [insert contact email] or [insert phone number].
Thank you for shopping with financialexpert.info! Your satisfaction is our priority.